FREQUENTLY ASKED QUESTIONS

Q: WHAT SORT OF TREASURES CAN I EXPECT TO RECEIVE IN THE POTION BOX? 

A: THE POTION BOX CONTAINs A MINIMUM OF 5 FULL-SIZED ITEMS CONSISTING OF SKIN, BATH, BODY, + HOME PRODUCTS FROM OUR APOTHECARY, AS WELL AS OTHER CURATED GOODS THAT EMBODY A SENSE OF "OLD WORLD MAGIC". THAT INCLUDES: ART + WRITING SUPPLIES, GOURMET GOODS, HOME DECOR, LITERARY GIFTS, AND MORE!

 

Q: are your products vegan + cruelty-free?

A: ALWAYS! THE POTION SHOPPE HAS BEEN + WILL CONTINUE TO PRODUCE + PROCURE ITEMS THAT ARE VEGAN + CRUELTY-FREE. WE LOVE ANIMALS!!

 

Q: WHAT IF I LOVE SOMETHING IN MY BOX + WANT TO REPLENISH WHEN IT'S GONE?!

A: APOTHECARY GOODS FROM EACH MONTH'S BOX WILL BE AVAILABLE IN OUR ONLINE SHOPPE FOR THE DURATION OF THAT BOX, OR UNTIL THEY SELL OUT. NOTE -- IF YOU WANT TO BE SURPRISED BY THOSE ITEMS WHEN YOU RECEIVE YOUR BOX, DON'T PEEK AT THE ONLINE SHOPPE! PS: ALL SUBSCRIBERS RECEIVE A SECRET DISCOUNT CODE IN THEIR BOX VALID FOR USE IN THE SHOPPE! PPS: WE'LL HAVE FLASH SALES FROM TIME-TO-TIME, GIVING YOU THE OPPORTUNITY TO PURCHASE APOTHECARY ITEMS FROM PREVIOUS BOXES!

 

Q: WHEN will i be charged?

A: all subscribers (including month-to-month plans) will be charged on the 15th of each month. if you wish to cancel, you must do so before the 15th. don't worry, we will always send you a reminder email before your plan renews!

 

Q: WHY DOES IT SAY THE SHIPPING DATE IS THE 28TH WHEN I CHECKOUT?

A: WE BEGIN PREPARING BOXES FOR SHIPMENT ON THE 28TH OF THE MONTH. THIS MEANS PACKAGING APOTHECARY ITEMS, PACKING BOXES, + SPRINKLING IN THE MAGIC. BECAUSE WE CARE A GREAT DEAL ABOUT YOUR POTION BOX, THIS CAN TAKE SOME TIME! WE PROMISE THAT ALL BOXES WILL LEAVE THE SHOPPE BY THE 5TH OF EACH MONTH--YOU'LL RECEIVE A TRACKING NUMBER AS SOON AS YOUR SHIPPING LABEL IS CREATED.

 

Q: WHAT IS THE LAST DAY I CAN ORDER THE NEXT MONTH'S BOX?

A: OUR CUT-OFF DATE FOR ORDERING IS THE 25TH OF THE MONTH. IF YOUR SUBSCRIPTION IS PURCHASED ON THE 26TH OR LATER, YOU WILL RECEIVE THE FOLLOWING MONTH'S BOX. 

HERE'S AN EXAMPLE: IT'S OCTOBER 26TH, AND YOU'VE JUST DECIDED YOU WANT TO SUBSCRIBE TO 3 MONTHS OF THE POTION BOX. YOU WILL BE CHARGED ON THE DATE YOU PLACED YOUR ORDER, BUT YOUR FIRST BOX WILL SHIP BY DECEMBER 5TH SINCE YOU MISSED THE CUT-OFF DATE FOR THE NOVEMBER BOX. SO, YOUR 3-MONTH SUBSCRIPTION WOULD BE FOR THE DECEMBER, JANUARY, + FEBRUARY BOXES. AFTER RECEIVING YOUR FIRST BOX, YOU'LL BE CHARGED ON THE 15TH OF EVERY MONTH FOR THE REMAINDER OF YOUR TIME AS A SUBSCRIBER.

 

Q: can i skip a month of my subscription without cancelling?

A: Yes! simply log into your account + choose to skip a month. month-to-month plans won't be charged, + prepaid plans will extend for one month before renewing. REMEMBER: YOU ARE ALWAYS GUARANTEED A BOX WHILE YOU ARE A SUBSCRIBER...CANCELLING YOUR SUBSCRIPTION RELEASES YOUR BOX TO ANOTHER CUSTOMER, AND BOXES OFTEN SELL OUT BEFORE THE CUT-OFF DATE!

 

Q: WHEN WILL I RECEIVE MY BOX? 

A: WE SHIP BOXES VIA USPS BY THE 5TH OF THE MONTH. SHIPPING TIME WITHIN THE USA USUALLY TAKES BETWEEN 1-7 DAYS. INTERNATIONAL CUSTOMERS SHOULD EXPECT TO RECEIVE THEIR BOXES WITHIN 1-3 OR MORE WEEKS, DEPENDING ON THE LOCAL COUNTRY'S POSTAL SERVICE.

 

Q: speaking of which, what are the details for international shipping?

A: international shipping can be a bit tricky. here IS THE NITTY GRITTY concerning sending your box out of the country:

  • It ISN'T cheap. The shipping price we offer IS the best rates offered by USPS for overseas shipments. There are cheaper services available, but USPS offers the best protection for your items at this price point. It’s important to us that your boxes arrive as quickly as possible, with minimal chance for loss or damage. That said, if you live outside of the United States you'll pay an extra $25USD per box. please note that for multi-month subscriptions, international shipping is charged for all months at the time of INITIAL purchase.
  • Customs duties are not included. import taxes ARE REAL, AND THERE IS NO WAY AROUND THEM. If your country charges you additional fees or makes you travel to a customs office to retrieve your items, there is very little we can do about it. We are bound by law to report accurately on customs forms. Falsifying these to get you cheaper customs duties is a federal crime and could RESULT IN tHousands of DOLLARS OF FINES! You will be responsible for whatever import duties your country imposes, and SINCE we have no way of calculating these CHARGES BEFOREHAND, we cannot PREDICT final total.
  • THERE IS MORE ROOM FOR ERROR WHEN A PACKAGE HAS A LONGER DISTANCE TO TRAVEL. Lost packages + broken merchandise are MUCH more likely with international orders than domestic, and unfortunately we can offer no guarantees once the item leaves the USA. If an item is lost in transit, we will do EVERyTHING we can to help track it down, but we cannot be held responsible for items that are lost after leaving our COUNTRY'S borders. our boxes ARE PACKED carefully to help ensure intact delivery, but for international packages we cannot guarantee they will arrive undamaged, and you are ordering these items at your own risk. In the event of damaged merchandise, we are happy to replace the item, but shipping costs to send it will be at the subscriber’s expense, at our discretion.
  • If you do NOt claim your package at customs and it IS RETURNED to us, we cannot re-ship at our expense. You are responsible for retrieving your items from customs in a timely fashion, as well as paying any fees that may be required. If you choose not to do so, the package will be returned to us. In the event of this occurring, you may pay to have it re-shipped at your own expense. no refunds will be issued.
  • occasionally, some items in the potion box may be unsuitable for international shipping. if a certain month's box contains items that cannot be shipped internationally, we will replace them with suitable items of equal value.

 

If SOMETHING YOU'RE WONDERING ABOUT WASN'T COVERED HERE, please don't hesitate to GET IN TOUCH! 

WRITE TO us at hello@thepotionshoppe.com